Privacy Policy

Who We Are

Water Damage Restoration Houston is a marketing website serving the Houston, TX metro area. We connect property owners who have a water, fire, or mold issue with independent, licensed restoration contractors who handle the actual work. We are not the contractor performing the job at your property, and this policy covers how we handle information on this website and through the phone number and email address listed here.

Information You Give Us

When you call our number or send us an email, you may share details such as your name, phone number, email address, the general location of the property, and a description of the damage you are dealing with. We collect this information because it is what lets us route your request to a contractor who can respond quickly and understand what they are walking into before they arrive.

We do not ask for financial account numbers, government identification, or payment details through this website, and you should never need to send us that kind of information to get connected with a contractor.

Information Collected Automatically

Like most websites, this site collects some technical information automatically when you visit, including your IP address, browser and device type, the pages you view, and how long you spend on them. This happens through standard web server logs and through cookies and similar analytics tools. This information helps us understand which pages are useful, spot broken links, and generally keep the site running well. It is not used to identify you personally.

How We Use Your Information

We use the information described above to respond to your inquiry, match you with an appropriate local restoration contractor, answer questions about the site, and improve the content and layout of the site over time based on how visitors actually use it.

How We Share Your Information

The details you provide when you call or email are shared with the independent restoration contractor or contractors who will be handling your job, since they need that information to reach you and prepare for the work. We do not sell your personal information to third parties, and we do not share it for unrelated marketing purposes.

We do work with ordinary service providers behind the scenes, such as our website host and analytics tools, and those providers may process limited technical data on our behalf strictly to keep the site running and to help us understand site traffic.

Cookies and Analytics

This site may use cookies or similar small files to support basic analytics and remember how visitors interact with the pages. Most browsers let you view, block, or delete cookies through their settings. If you turn cookies off, some parts of the site may not work exactly as intended, but you can still call or email us directly.

Links to Other Websites

Some pages on this site may link out to other resources, such as government agencies, insurance information, or reference material. Once you leave our site, those pages are governed by their own privacy practices, and we are not responsible for how they handle your information.

Data Retention and Security

We keep the information you share with us only as long as it serves a reasonable purpose, such as connecting you with a contractor and following up if needed. We take reasonable steps to protect the information in our care, but no website or email system can be guaranteed to be completely secure, and we encourage you to avoid sending sensitive personal details by email.

Your Choices

You can call or email us at any time to ask what information we have on file for you, to correct it, or to request that we delete it. We will honor reasonable requests to the extent we are still able to provide the service you originally contacted us about.

Children's Privacy

This website is meant for adult property owners and is not aimed at anyone under 13. If a minor were to send us personal details, we would delete that information once we became aware of it.

Changes to This Policy

We may update this privacy policy from time to time as our practices or the site itself change. When we do, we will post the revised version here along with an updated date at the top of the page.

Contact Us

If you have questions about this privacy policy or how your information is handled, reach out to us by phone at (346) 313-8009 or by email at info@waterdamagerestorationhouston.co.